Human factor is the core value for the development of every enterprise. At Zinnia Corporation in general and Thu Cuc International General Hospital in particular, we focus on human factor through knowledge and experience sharing which is performed in such a special way.
Being both the Chairwoman and a “teacher”
[external_link_head]Being the chairwoman of Zinnia Corporation, Mrs Nguyen Thu Cuc is an extremely busy person. However, she spends her time participating in training courses, talking, sharing her knowledge and experiences with the employees. People may raise the question: How can she manage all? Responding to this, she shared during her talk: “I want to spend my time calling for a consensus of every single employee in this company so that we can achieve the goals faster, since, if a few of us try to pull a big boat, it may head in the wrong direction and it takes more time to reach the destination”
Chairwoman Nguyen Thu Cuc,was providing employee training.
Moreover, according to the Chairwoman, knowledge and experience gained by the older generation is a foundation for the development of young generation. She wants to share the experiences she has gained during the past 20 years to the youth and these are such valuable lessons for them. As busy as she is, she tries to spend her time training and sharing experiences to officials and staff members of the Corporation. “Share knowledge, give experience. If you just want to keep knowledge for yourself, the young generation will take a long road to success” she emphasizes.
Putting theory into practice through manager’s mindsets
[external_link offset=1]Lessons by Mrs. Thu Cuc are not academic but specific through real situations occurring in the Corporation. She gives incisive and practical analyses based on theoretical basis which opens up new ways of thinking to everyone. During lectures on “Marketing for Non Marketing Manager” set in the context of private health, she said “If each physician is also a marketing expert, medical services will become even better”.
Doctors are always outstanding persons who spend most of their time on health care. Although they are one of the elements making up the Seven P’s of Services Marketing, they are hardly aware of this. These doctors just follow the ethical principles “A good doctor is like an affectionate mother”, they sincerely take care of their patients and share the pain with them with all their heart, and there is no marketing theory is applied at all. However, if we combine medical ethics with good customer services, we could offer customers even better health care services.
All managers of member companies attended the training courses.
Not only young people but also the older generation such as Medical Director of Thu Cuc International General Hospital – Dr. Doan Huu Nghi, Assos.Prof., PhD., People’s Physician – Former Director E Hospital, Former Deputy Director of National Cancer Hospital (K Hospital) attended the courses. He has expressed his admiration and consensus to the young Chairwoman. Health sector in the country now has changed in the direction of privatization, professionalism, it is necessary that every enterprise be equipped with knowledge of modern business management.
Non-stop learning
As a young entrepreneur with progressive ideas, Mrs. Nguyen Thu Cuc always considers learning as a mission of lifetime, a non-stop process. She even takes the advantages of holidays such as Lunar New Year, Independence Day, etc. to attend training courses in the country and abroad, accumulating knowledge and then imparting it to managers of the Corporation who are considered as the “captains” driving the big boat, and these people will again impart knowledge to other employees.
Mrs. Thu Cuc was giving a lecture on BPM (Business Performance Management)
Participants were listening attentively at the training course
and having fun with vivid examples given by the experienced Chairwoman.
“Failing to plan is planning to fail” quoted by Mrs. Thu Cuc
At the end of the class, she once again repeated:the target of Zinnia Corporation is to create 10.000 jobs for people in the future. The more developed the company is the more effort in the performance management we need and training is also one of the key factors.
In Zinnia Corporation, we focus on training of vision, objectives, orientation, and also professional training courses of expertise. Working at Zinnia Corporation you will have the opportunity to achieve diversified and multi-dimensional knowledge. Zinnia Corporation is regarded as a professional training school for all employees. [external_footer]
